Cheap Caribbean Reviews
Cheap Caribbean Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cheap Caribbean has a 1.6 star rating based on 59 customer reviews and 33% of users would likely recommend. Consumers are mostly dissatisfied and cite issues with refunds, cancellations, billing and customer service; price level is reported high.
Key Takeaways for Future Customers
- Confirm currency and final price before paying.
- Confirm reservations with the resort days before arrival.
- Expect long hold times and consider booking travel protection.
- Document all calls and emails for refunds or credits.
Negative Feedback / Risk Areas
- Frequent customer complaints about refund delays and refusal to refund.
- Cancellations that left travelers stranded or without return flights.
- Misleading pricing and being charged in USD without notice.
- Poor customer service, long on‑hold wait times, and reservation errors or double charges.
Positive Feedback
Some customers note initial good deals and cheap hotels, and individual agents like Debbie received strong praise for helpful service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cheap Caribbean has a 1.6 star rating based on 59 customer reviews and 33% of users would likely recommend. Consumers are mostly dissatisfied and cite issues with refunds, cancellations, billing and customer service; price level is reported high.
Key Takeaways for Future Customers
- Confirm currency and final price before paying.
- Confirm reservations with the resort days before arrival.
- Expect long hold times and consider booking travel protection.
- Document all calls and emails for refunds or credits.
Negative Feedback / Risk Areas
- Frequent customer complaints about refund delays and refusal to refund.
- Cancellations that left travelers stranded or without return flights.
- Misleading pricing and being charged in USD without notice.
- Poor customer service, long on‑hold wait times, and reservation errors or double charges.
Positive Feedback
Some customers note initial good deals and cheap hotels, and individual agents like Debbie received strong praise for helpful service.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Misleading pricing and charged in USD without notice
- - Prices appeared in CAD from Canada; no clear USD charge.
- - Charged in USD after booking, incurring currency conversion and a loss.
I booked a vacation package through CheapCaribbean from ***, and all prices appeared to be in CAD. There was no clear indication that I would be charged in USD.
After completing the booking, I was charged in USD, which significantly increased the total due to currency conversion. I contacted customer service multiple times and spent hours on the phone, but they refused to take responsibility and told me to contact the hotel, even though I booked directly through them.
This lack of transparency caused unexpected financial loss.
- Booking process was simple
- Poor support
- Misleading pricing
- Unclear currency
Preferred solution: Full refund
User's recommendation: Be careful when booking. Make sure to confirm the currency before paying, as it may not be clearly disclosed.
Boston, Massachusetts
Scored a great price!
I couldnt reach an agent for two days. And the reception was awful. But the agent who finally helped me book stuck with me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey canceled my trip
- - Flight home canceled by Cheap Caribbean; four of us stranded in DR and need to check in for tomorrow's flight; please call 201-481-****.
I'm stuck in Dominican Republic and cheap Caribbean canceled my flight home so I am stuck here. I'm ready to check in for tomorrow's flight and myself my wife my son and my daughter we have no flights home.
Please call me at 201-481-**** as soon as possible. I am recording this message and date stamping it to see when you guys will call me back.
Reservation
- - I paid with two cards for a 7-day Punta Cana package, but only one payment went through.
- - Please contact Eugenio DRibeaux at 718793-****.
I was booking a 7 day all inclusive package to Punta Cana, DR. I was making the payment with 2 credit cards.
But it seems like only one form of payment went through. At this point not sure what happen led to my reservation.
Please contact me as a possible. My name is Eugenio DRibeaux at 718793-****.
Thank you,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever again l will have reservations from Cheap Caribbean
Instead rebate money's for my cancelation my reservation for Hotel week before my trip they give me credit it's not acceptable and I very unhappy and never will have dill with Cheap Caribbean
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent online travel company
- - Paid $3260 for all-inclusive vacation packages.
- - Frontier has no tickets or confirmation; tickets aren’t guaranteed.
- - Customer service on hold for 2+ hours.
We paid $3260 for the all inclusive ( flights/hotel ) vacation packages. The airline company ( Frontier ) doesn't have any info that CheapCarribean ever ordered airline tickets ( a month a half after we paid online).
They explained that we're not getting a confirmation from Frontier since there are no tickets.
The CheapCarribean customer service is a joke - they keep you on hold for 2+ hours and then they are telling that your tickets are "not guaranteed ( ??!)" despite we paid $3260. CheapCarribean ruined our vacation and now we have to recover our money with our credit card issuer or approach a small court.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOutstanding Customer Service
- - Six hours on the phone yesterday about a reservation that failed.
- - Debbie Strauss provided impeccable service; we have booked six vacations.
I had to contact customer service today because a reservation of ours would not go through. We spent six hours yesterday on the phone.
Someone canceled our reservation then today I called back and spoke to someone who was unwilling to help for over an hour. The gentleman transferred me to Debbie Strauss. She was absolutely phenomenal and even though our vacation was not able to be booked, she did an impeccable job. I was ready to walk away from cheap Caribbean.
We have booked six vacations in the last three years between either Apple or cheap Caribbean. I wish you had more customer service representatives that were like Debbie.
Preferred solution: Price reduction
User's recommendation: Most of the customer service representatives have a language barrier. However, Debbie was phenomenal and really willing to go the extra mile.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIf zero stars were an option id give Cheap Caribbean a -5 stars. Almost 10 hours on hold to fix their mistake and they make it sound like they did me a favor.
- - There was a reservation issue and poor service.
- - Spent over nine hours on the phone resolving it.
- - Callbacks not kept; seats reserved due to error.
My issue revolves around a reservation I made for a recent trip, and the challenges I faced while trying to resolve it with the customer service team. I spent over
nine hours on the phone attempting to address the matter, which is an unacceptable amount of time for a customer to invest in resolving an issue.
What further
exacerbated my frustration was the lack of any call back as promised on more than one occasion or the resolution of Cheap Caribbean "purchased" the seats for
us. NO they reserved the seats we booked that we were unable to secure because of a mistake on their end!
- Horrible customer service zero management or chain of command
Preferred solution: Price reduction
User's recommendation: Go elsewhere!
Englewood, Florida
Resort can't confirm reservation
- - Reservation not found at arrival; entry required confirmation number.
- - Paid for 2 double beds but received a king; upgrade not realized.
We have booked several trips with Cheap Caribbean and have mostly been satisfied however this trip was girls trip and when we arrived to our resort they could not find our reservation, panic set in they would not allow us to enter the resort until they had our confirmation # so I could not call out on my phone until I registered there # again panic. Once I was able to get through to them the problem was solved however we paid for 2 double beds and got a king size supposed to be an upgrade for us it was not. We were just excited to get into the Resort
User's recommendation: Always confirm you reservations with the Resort days prior to arriving
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Davao City, Davao Region
Cancellation
- - Site required a valid license or ID to board.
- - I could not board without a birth certificate.
- - I was told I can't even get a refund.
Yalls website told me I needed a valid driver license/Id and so did the boarding pass for carnival cruise but they wouldn't let me on cruise ship without a birth certificate. Now I am being told I can't even get a refund.
I am so angry about this situation. I should get full refund I was forced not to get on the cruise ship cause I didn't have "proper" documentation.
Preferred solution: Full refund
User's recommendation: Bring a Birth Certificate with you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was given the wrong email to launch a formal complaint by one of your reps
- - They wrote a detailed email to Cheap Caribbean with lots of pictures.
- - They need the correct email for the appropriate department head ASAP.
I have written a detailed email to Cheap Caribbean including lots of pictures, just need the correct email to the right department head asap
Thank you in advance
Gene Jimenez
seaviewhomes2@***.com
(203) 668-****
Preferred solution: Full refund
User's recommendation: I have always used Cheap Caribbean but I’m in need of resolving this matter before I start my travel ratings!
Charged change fees for 4 people not 2. Land only
- - Moved dates Apr 21-24; 50$ per person change fee.
- - Itinerary shows 25$ per person change fee; charged 4 people (100$).
I booked a hotel stay last week in Mexico for next year, 7 days, starting April 21, 2024. We booked flights separately and I could not find any inbound flights to our destination on the date booked but found flights for April 24, 2024.
So, I wanted to bump the reservation from April 21 to April 24, everything else in the reservation remained the same. I was told that a simple 3 day date change for next year would be 50$ per person, 100$ for two people. I had to make the change. Got a new itinerary, which stated 25$ cancellation/change fee per person and charged me for 4 people in the reservation to bring the cost to 100$.
I called them asking why they charged me for 4 people and that the new booking itinerary sent said a 25$ change fee per person and that they listed 4 people on my reservation and charged me double.
I got no good explanation for this and was told it was an internal error in their system but the price was correct. And I should accept that why?
Preferred solution: Price reduction
Pittsburgh, Pennsylvania
Spelled name wrong
Trying to change a letter in last name. It wasnt my fault it got spelled wrong it was there representative that spelled it wrong
Travel Agencies Expert Talks
Vacation Rentals: Refund, Cancellation and Safety Tips
How to find proper vacation rentals? Can you cancel and refund? How not to be scammed with a vacation rental? Mary Branum, a vacation rental expert, shares tips on how to refund a vacation rental and what to do if you have issues with renting.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
Want to know what all inclusive includes
Im staying at the Warwick in the Bahamas I got hurt in the pool and they are only want to compensate me 2 days
Horrible trip tulum
- - Customer service rep was nice and tried to help.
- - We will not book again due to lack of outreach while abroad.
My customer service representative was very nice and understanding and I believe did all he could. However unfortunately cheap Caribbean still has not reached out in any way to resolve our issues while away on vacation In another country.
Unfortunately After being a repeat customer and using cheap Caribbean for the 3rd time, this will definitely be our last time to book a vacation with cheap Caribbean. :(
Preferred solution: Price reduction
User's recommendation: Don’t expect that somewhere you have gone with a company you have used previously will be the same. Read current reviews and do your research, best of luck
Boca Raton, Florida
Refund
- - Trip canceled 8/18/2023 due to weather.
- - Refund promised in 25 days; not received after a month.
- - Cheap Caribbean delays refunds; charges interest.
My trip on 8/18/2023 to Dominican/ Punta Cana was cancelled due to bad weather. They told me it would take 25 days to get my money back and it's been over a month already still no funds back into my account..
Cheap Caribbean has been given me the round around and i'm just pissed that i'm paying interest on a credit card that cheap caribbean is holding my money on.
Based on this SOUR experience i would NEVER book again with them. They are eager to take your money but when it's time to give it back it's an issue.
Upset customer
User's recommendation: *** NO
About
, , , ,
Cheap Caribbean is a vacation expert website. The website is intended to present a wide selection of resorts at different Caribbean region destinations. It also provides a selection of cruise trips to all over the world. All information, photos and reviews about travel places are collected at Cheap Caribbean website. Customers can find destinations starting from budget friendly resorts to luxury resorts. Cheap Caribbean offers such popular destinations as Mexico, Dominican Republic, Bahamas and Jamaica, etc. The company works with such brand resorts as RIU, Iberostar, Secrets and Barcelo, etc. The company has offices in Phoenix, Arizona and Philadelphia, Pennsylvania. The president of the company is Steve Dumaine.
Cheap Caribbean is ranked 184 out of 2329 in Travel Agencies category
USA
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