The worst customer service! never replay back.
Misleading with information. I wish I have read the reviews before I booked from them. A good company is one that know how to solve situations, especially if it because of it mistake. They have all conversations on record so they can hear that the sale representative misinform us and basically lied in order to get the sale.
We arrived at the location and the hotel quality was very low, the location we requested was wrong and eve when we tried to call Cheap Caribbean, they didn't help. We had to find a solution and pay triple since it was last minute. And now, Cheap Caribbean don't credit us fully. When trying to reach a manager the rep.
send you to voice msg. We had to open dispute with our credit card company.
Save yourself and book your trip with a good company. Check reviews and know.
Review about: Cheap Caribbean Vacation Package.
Reason of review: Poor customer service.
Monetary Loss: $3000.
Preferred solution: Full refund.
I didn't like: Poor customer service, Refused refund, Abandoned at resort, Disrespectful employees.