I saw a deal on CheapCaribbean.com for Ocean Coral & Turquesa at Riviera Maya on 2/25/13 that says Hurry! 2 days left to book. I booked it on 2/26 and 2 days later, their website says "Hurry! 3 days left to book". After those 3 days, it says again "Hurry! 3 days left to book". It is like an infinite loop! So if you see this, don't rush to book like I did in which ended up paying $1,200 more with lousy flights!
I booked for a group of 10 for late June. I cannot book all 10 people at once on their website because the limit is 7 people. So I called them to book for a group of 10. If you think they got me 10 tickets for the same flight, you are wrong! I ended up with different flights for two groups of 5 and paying more than their crossed out rate (was $1059).
Now I see non stop flight options (was not available when I booked) at cheaper rate! I cannot change my reservation because it will cost $50 per person PLUS the difference in flight. So that means $500+
I feel cheated because I ended up paying more than their advertised cost. I'm traveling with 3 young children and was planning to travel with the other 5 family members so they can help with the kids. But now the other 5 family members are stuck with a even lousier flight than ours because they have to wait at the Mexico City airport for 5.5 hours for their connection to Cancun. Plus their flight cost more! $200+ more! that's $1000+ for 5 tickets!
If you want to book for a large group like I did, you're better off breaking the group up and book on their website than calling their agents to book on you. They cannot book all the tickets at once and by the time they're done with 1 group of tickets, the flight may be sold out for the other group. This really sucks. They should have told me that they can't book all 10 tickets at once.
I feel so angry that we're on different flights, they put me on hold so much, I'm paying $1000+ extra. CheapCaribbean isn't cheap at all! Don't fall for their false advertisement.
Monetary Loss: $1100.