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Contact Cheap Caribbean Customer Service

Cheap Caribbean Phone Numbers and Emails

Toll-Free Number:

  • (800) 915-2322
Call customer service
Send Message

Customer Service:

  • (800) 786-0435
  • (800) 915-3162

Accounting/ Billing:

  • (877) 729-1815
    Gift Card Balance Inquiries

Claims:

  • (866) 389-5378
    For All Post-Departure Travel Insurance Claims

Headquarters:

  • (844) 405-6201

Sales/ Reservations:

  • (877) 584-2775
    Groups (For 10 or More Rooms)
  • (844) 904-0189
    Individual Reservations (For 9 Rooms or Less)

Cheap Caribbean Emails:

Customer Service
Legal
Media
Sales/ Reservations
ecommerce@applelg.net
mediarequests@cheapcaribbean.com
Is this your business?

Cheap Caribbean Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Cheap Caribbean Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    74% phone 26% email
  • The best phone number to call Cheap Caribbean is 8009152322. 69% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Cheap Caribbean may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.

View full overview ›

How to Contact Cheap Caribbean Customer Service?

Most Popular Number:

(800) 915-2322
Total calls: 273 Issues resolved: 5 Last call: Oct 9, 2025

Cheap Caribbean has made it easy for customers to contact the support team by publishing different phone numbers. The most popular phone number is 1-800-915-2322, available at any time, seven days a week. You can also directly talk to a representative at the headquarters by dialing 1-844-405-6201. Another phone number for Cheap Caribbean is 1-800-786-0435. If you are unable to reach out to these numbers, dial 1-800-915-3162. For concerns related to accounting, billing, and gift card balance inquiries, the number is 1-877-729-1815. If you need assistance with post-departure travel insurance claims, dial 1-866-389-5378.

There is no Cheap Caribbean 24-hour customer service team. However, there are business hours during which you can directly interact with an expert. You can contact the customer service team between 9:00 AM and 9:00 PM EST. This allows you to get the help you need as quickly as possible with minimum hassle. For customers looking to contact the sales agents, the company’s customer service hours start at 9:00 AM and end at midnight EST, Monday through Sunday. If you need to call for vacation planning assistance, the hours range between 9:00 AM and 12:00 AM EST.

To contact Cheap Caribbean customer service via their website, follow the simple steps mentioned. First, head to the official website and then to the Contact Us option. You will be able to get queries on topics ranging from policies to bookings and pre-travel to general inquiries. The website also gives you an alternative to chat with an agent to get the necessary assistance. However, if you'd like to help yourself, browse through some of the frequently asked questions. This section provides you with the solutions to the most common problems faced by customers.

PissedConsumer Club

Contact Information

Cheap Caribbean Website:

Cheap Caribbean Help Center:

Corporate Office Address:

CheapCaribbean.com, Inc.
15725 Dallas Pkwy., Suite 150
Addison, Texas 75001
United States

Other Info (opening hours):

Sales Agents Hours:

Monday - Sunday: 9:00AM-12:00AM (EST)


Customer Service Agents Hours:

Monday - Friday: 9:00AM-9:00AM (EST)


Locations:

Doylestown

2003 S. Easton Road, Suite 100,

Doylestown, Pennsylvania 18901, US


Phoenix

1500 E. Thomas Road, Suite 200,

Phoenix, AZ 85014, US


Privacy Inquiries

Cheap Caribbean

Attn: Data Request

8969 N. Port Washington Rd.

Milwaukee, WI 53217

More contact details

Cheap Caribbean Customer Service Reviews

1.2 / 5
Bad
Daymion Uog
Never again l will have reservations from Cheap Caribbean
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Instead rebate money's for my cancelation my reservation for Hotel week before my trip they give me credit it's not acceptable and I very unhappy and never will have dill with Cheap Caribbean

Felix T Hqm
Fraudulent online travel company
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

We paid $3260 for the all inclusive ( flights/hotel ) vacation packages. The airline company ( Frontier ) doesn't have any info that CheapCarribean ever ordered airline tickets ( a month a half after we paid online).

They explained that we're not getting a confirmation from Frontier since there are no tickets.

The CheapCarribean customer service is a joke - they keep you on hold for 2+ hours and then they are telling that your tickets are "not guaranteed ( ??!)" despite we paid $3260. CheapCarribean ruined our vacation and now we have to recover our money with our credit card issuer or approach a small court.

How Good is Cheap Caribbean's Customer Service?

Asencion Eqy
Asencion Eqy
Feels Disappointed | Jul 13, 2023

not good

Read full quote
Hope K Nhy
Hope K Nhy
Feels Disappointed | Feb 11, 2023

It has been a nightmare. I was forced to cancel a trip because our passports came late. Got travel credits, called to rebook my trip with the travel credits...only half had been "issued, maybe", the price kept changing every few minutes so it kept going up...the reps are from another country, which is not the issue, but because of the language barrier as well as poor connection, things were lost. Like when I finally, get through with a rep who sees all of the travel credits, finds the booking-reads it all to me, I hang up relieved, get home, husband starts reading it, it says we're leaving from Philadelphia and WE'RE IN CHICAGO!

Read full quote
Merary Yvw
Merary Yvw
Feels Satisfied | Jan 24, 2023

She was very helpful after i then called 3 times before

Read full quote

Summary of Cheap Caribbean Customer Service Calls

394 TOTAL
CALLS
01:50 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Cheap Caribbean?

Request for Information Question:

  • “Want to know what all inclusive includes”
  • “I have questions”
  • “Question about resort”

Payments and Charges Question:

  • “Payment”
  • “Credit”
  • “Charging travel plans”

Product/ Service Question:

  • “Major complaint”
  • “Purchase vacation”
  • “Error”

Return/ Replace Question:

  • “Change flight time”
  • “Change reservatio hotel”
  • “Change name on reservation”

Activation/ Cancellation Question:

  • “They canceled my trip”
  • “You canceled my flight home. I'm stuck in Dominican Republic”
  • “Canceled trip”

Shipping and Delivery Question:

  • “I didn't get refund”
  • “Vacation package”
  • “Did not receive refund”

Refund Question:

  • “Refund”
  • “Refund credit”
  • “Refund airline”

Account Question:

  • “Recovery my reservation”
  • “Account”
  • “Need to sign in”

Staff Question:

  • “I Ned the name of the taxi service I paid for”
  • “Manager”
  • “I can’t get in touch with them. Saying number not in service”

Cards Question:

  • “Crédito card”

Other Question:

  • “Airport transfer”
  • “Travel”
  • “Add bags to flight”

Compare Cheap Caribbean Customer Service To

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