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1.9 Based on 17 reviews
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    • Initial deal 4
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    • Refused refund 5
    • Poor customer service 4
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Cheap Caribbean Customer Care Review from Brooklyn, New York
1 of 2

I went to the Dominican Republic with cheap Caribbean . Hurricane Matthew hit the hotel while we were there . There were red flags at the beach every one of the 5 days . Red flags mean no swimming for our own safety . I emailed cheap Caribbean and they told me that the hurricane didn't hit Puerto plata . I had taken a pic of the letter the hotel sent to each room asking us to stay away from the beach and to bring in the furniture off the patio... Read more

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I purchased a vacation to Jamaica with Cheap Caribbean. The flight is scheduled to get into Jamaica about 1 day before a powerful hurricane (Matthew) is expected to hit the island. Cheap Caribbean would not refund the money I paid. They claim that the airline American Airlines, and the resort (Grand Palladium) are not prepared to refund my money. I am not pleased with the inability of Cheap Caribbean to negotiate on behalf of their... Read more

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I purchased a vacation to Jamaica with Cheap Caribbean. The flight is scheduled to get into Jamaica about 1 day before a powerful hurricane (Matthew) is expected to hit the island. Cheap Caribbean would not refund the money I paid. I have spent several hours on the phone with them in the past two days. They claim that the airline American Airlines, and the resort (Grand Palladium) are not prepared to refund my money. Even though I took out... Read more

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My family and I made reservations and then went on a vacation at the Grand Cozumel Resort in Cozumel, MX which was booked through Cheap Caribbean. The resort was ok, the service from the staff was great. The food sucked, with the exception of the dinner service. My biggest complaint about the entire experience was the fact that the entire trip is set up so that the guests listen to a very heavy handed sales pitch for a Spanish owned time... Read more

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Had my phone stolen from my room while it was on the charger. Security verified we left room into the lobby at 7:47. Someone employed there checked into our room at 8:01. Cameras show us returning from dinner at 8:46. It was evident it was an employee bc our cards didn't have a room # but was told nothing can be done.

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CheapCarribean.com cancelled our trip 7 hours before departure and refused to issue a refund, saying that it wasn't their fault. It has given us credit voucher that expires in one year and has $200 per person exchange fees. We cannot get our money back even though we did nothing at all aside from purchasing a service CheapCarribean couldn't deliver. The company is a scam prying on unsuspecting consumers. It not only ruined our vacation but has... Read more

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Review about Cheap Caribbean Vacation Package from New York, New York
1 of 4

CheapCaribbean has false advertising!! And don't try to contact a customer service representative they won't answer or are even concern!! They have hotels as 3 1/2 stars and fake pictures and services!! I booked a 7 day vacation to Belevue Dominican Bay in Boca chica I Santo Domingo! I been there about 5 times ! So I booked a 7 day vacation with my husband ! The hotel was rated a 3 1/2 star!! It's not even a 1 1/2 STAR!!! Rooms were out dated... Read more

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Booked a trip via their website. During this time I was not able to reserve seats for the flight. Silly me, as I was going through t e booking process, I assumed this would be possible at a later point in time. That time never came, as I was booking on line. So the following morning I attempted to log on to the airline website to revised - only to be told the reservation does not exist. After calling Cheap Caribbean I was told I was given a... Read more

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I erecently had the worst experience of my life at Grand Oassis Cancun- flooded room, no air conditioning, threatening concierge, theft over 100 USD of personal property. I filed an incident report with the Cancun police and advised both hotel and CheapCarribean of possible compensation for the loss of our vacation but was told they would not help. I have photos and documentation to support the case against the hotel and CheapCarribean. I am... Read more

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Awful!!! Customer service is poor. ut tales forver to get through to wgo you need to talk to in order to resolve your problem and then they dont even answer or hang up on you! Do NOT give your credit card to a Cheap Carribean representative at the resort! We booked an excursion through our rep and 3 days later WE HAVE $5000 in fraudalant activity. They sold our credit card number#!# i know it was them becuadr it was the first time we used the... Read more

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