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  • Customers like
    • Initial deal2
    • Prices and most resorts1
  • Customers don't like
    • Refused refund4
    • Unprofession conduct of staff3
    • Disrespectful employees3

100% FULL

  • 2 days ago
  • Hotels and Resorts
  • Chicago, Illinois
  • Travel
  • 51
  • REVIEW RATING 5/5
Cheap Caribbean - Nightmare Honeymoon Presidential Suites Punta Cana
1 of 4

If I could rate Presidential Suites resort negative stars I would. First off let me say that this was my honeymoon and it was a nightmare. As in previous postings you get sold everywhere you go from the timeshare to VIP. VIP gives you access to all the restaurants and both pools for a mere $10,000. One of the front desk associates pulled my husband and I out of quality time in the sun to sell us... Read more

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  • Jul 23
  • Travel Agencies
  • Roseville, Michigan
  • Cheap Caribbean Flight Booking
  • 16
  • REVIEW RATING 3/5

Once cheapcaribbean.com takes your money they wash their hands of any and all issues concerning the airlines. When I booked I chose the flight I wanted, the seats I wanted, which connector city to go through. I've had it all changed multiple times and CC.com just sits on their hands and offers no support or help. The airline changed planes, flight times, seating choices, and connector cities... Read more

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  • Jul 07
  • Travel Agencies
  • Puerto Plata, Puerto Plata
  • Cheap Caribbean Vacation Package
  • 62
  • REVIEW RATING 4/5

On 03/20/2015 I purchased a vacation package through cheapcaribbean.com, to the Life Styles Resort in Puerto Plata, DR for my wife, two daughters and two of their friends. My wife traveled to this same resort the year prior, she loved it; she purchased her trip on groupon.com, which came with access to the resort VIP Beach, Presidential Suites pool area, and the VIP Pool. When I purchased my the... Read more

Was this review helpful? 0 1

  • Jun 30
  • Travel Agencies
  • Lake Zurich, Illinois
  • Punta Cana Resort
  • 59
  • REVIEW RATING 4/5

I thought that booking an all-inclusive vacation in Punta Cana through cheapcaribbean.com would be great, but boy was I wrong. I should have known when the confirmation paperwork they email to us stated that we had to depart at O'Hare Terminal 5. Apparently, cc.com has no idea that Frontier Airlines does not even have a counter in Terminal 5 so we had to go to Terminal 3. Not easy. They told us... Read more

Was this review helpful? 0 1

  • Jun 24
  • Travel Agencies
  • Arlington Heights, Illinois
  • Vacation Package
  • 30
  • REVIEW RATING 4/5

I tried to book the trip via cc.com but price was change pretty much in next few seconds and price jump was almost $600 for trip. I contact their costumer service and got in touch with lady "Amelia" who was super professional and try her best to book a flight-hotel for us but she was unable to give me a same price which was advertised about 10 min ago and she was blaming on airline not hotels... Read more

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  • Jun 16
  • Travel Agencies
  • Parkville, Maryland
  • Vacation Package
  • 1
  • 1
  • 40
  • REVIEW RATING 4/5

Terrible, terrible company. First time using them. Booked a package to Cayman's. Told if I wanted a better return time to pay extra $100. Pay for better departure and within 48 hours I get an email that my later departure is now being pushed back to early in the day and instead of a 5 hour return it's now 10 hours! Plus, no refund of the extra money I spent for the later flight time. Customer... Read more

Was this review helpful? 0 1

  • Jun 07
  • Travel Agencies
  • Toledo, Ohio
  • Hotel Accommodation
  • 67
  • REVIEW RATING 4/5

When shown to what I thought was Deluxe accommodations, I found myself on the first floor facing a parking garage. I immediatly returned the the front desk where the clerk assured me all the rooms were the same. When I asked to see a manager she corrected the problem. You would think it was great from there, wrong. I opened the drapes to find a beautiful ocean view. I tipped my porter and he... Read more

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  • Jun 06
  • Travel Agencies
  • Cedar Hill, Texas
  • Flight Booking
  • 38
  • REVIEW RATING 4/5

I tried to book a flight with this company never confirmed the air because what I wanted somehow was not the same package on the confirmation screen. The web page blinked a couple of times then went blank and back on. I called the company to see if that went through because I did not confirm these people to charge my card. The customer service person said that they had no record of my... Read more

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  • Jun 06
  • Travel Agencies
  • Bowie, Maryland
  • Flight Booking
  • 4
  • 4
  • 38
  • REVIEW RATING 4/5

I have to say that ultimately, this is my fault, BUT obe simple fix/addition on CC website could have saved me $700. During booking, they ask for passport number, but not passport expiration date. I only discovered that my son's passport had expired the previous month when we went inline to xheck un for the flight. It was Sunday, and flight was at 6:50AM Monday. We called customer service, held... Read more

Was this review helpful? 0 3

Resolved

  • Jun 02
  • Travel Agencies
  • New Jersey, United States
  • Cancellation Policy
  • 1
  • 1
  • 46
  • REVIEW RATING 5/5

If I was able to give zero stars I would, we booked our honeymoon through the website online. I called right after as I was unsure of booking and was nervous I did not do something right( I have never booked a trip before). Was never advised of insurance offered in case of cancellation. Needless to say, we had to cancel two weeks before the trip due to unforseen circumstances, we want to go trust... Read more

Was this review helpful? 0 1

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